Terms and Conditions of Use

By accessing and using the Ilumia website, you agree to the terms and conditions below. If you do not agree with any point, please do not use our services.

1. Objective

The Ilumia website aims to make products available for online sale, operating on a dropshipping model, where products are shipped directly from international suppliers to the address provided by the customer.

2. User Registration and Account

  • To make purchases, the customer must provide true and up-to-date information.

  • The user is responsible for maintaining the confidentiality of their login details and password.

  • Ilumia is not responsible for damages resulting from the misuse of the account by the user or third parties.

3. Purchases and Payments

  • All prices are in Brazilian Reais (R$) and include taxes where applicable.

  • Payment can be made via Pix, credit card, bank slip, or other methods available on the website.

  • Order confirmation only occurs after payment approval.

4. Shipping and Delivery Times

  • The estimated delivery time is 15 to 20 business days , but this may vary due to external factors such as international logistics or customs inspection.

  • The customer will receive a tracking code to follow the order.

5. Exchanges and Returns

  • Exchanges and returns are subject to our Exchange and Return Policy , available at exchanges and returns.

  • Products with manufacturing defects or shipping errors will be returned or exchanged at no additional cost to the customer.

6. Responsibilities

  • Ilumia is committed to providing quality products and clear information about each item.

  • We are not responsible for delays caused by suppliers, carriers, or customs inspections.

  • The customer is responsible for providing accurate delivery information.

7. Intellectual Property

  • All content on this website, including text, images, logos, and trademarks, is the property of Ilumia or its suppliers, and reproduction without prior authorization is prohibited.

8. Changes to the Terms

  • Ilumia reserves the right to modify these terms at any time, with the version published on the website being the valid one.

  • Continued use of the site after changes implies acceptance of the new terms.

9. Applicable Legislation

  • These Terms and Conditions are governed by Brazilian law, especially the Consumer Protection Code .